If the existing procedures are not followed it will not help to write new ones.
You should work on the operative discipline and on the company’s culture instead.
Reaching Operative Excellence
Our company offers consulting services and training to reach Operational Excellence.
Operational Excellence is given by the product of process quality and the Operative Discipline to follow them correctly during everyday work.
Traditional methods fail because they focus on how to work in an ideal world, without taking into account the extraordinary situations which happen daily, the competing priorities and the fact that each worker is a human being, with his priorities, fears and states of mind.
Cultural Change Group focuses on the obstacles focuses on the constant application of the desired processes, working with the internal beliefs of the workers, on their fears and on the excuses they tell themselves.